Help – The Players Wine Club

24/7 Support

Need help?

Account Management

Our user-friendly platform makes it easy to manage your subscription. Log in to your account to modify your preferences, update your billing information, and more.

Expert Recommendations

Our team of wine experts is here to provide personalized recommendations to help you discover new and exciting wines. Contact us anytime for guidance and advice.

Quality Assurance

We stand behind the quality of our products and guarantee that every bottle meets our rigorous standards. If you’re ever dissatisfied with a product, please contact our team for assistance.

FAQ

What is your cancellation policy?

Customers may cancel their subscription at any time by logging into their account and following the cancellation process. Any cancellations made after the billing cycle will not receive a refund.

What if I receive a damaged bottle?

We take great care in packaging our products to ensure they arrive in perfect condition. However, if you receive a damaged bottle, please contact our support team within 48 hours of delivery for a replacement.

Can I change my subscription preferences?

Yes, you may modify your subscription preferences at any time by logging into your account and updating your preferences. Changes will take effect starting with the next billing cycle.

Do you offer international shipping?

We currently only offer shipping within the United States. We do not offer international shipping for any items at this time.

How do I track my shipment?

Once your order has shipped, you will receive an email with tracking information. You can also log into your account to track the status of your shipment.

The Players Wine Club